Insurers
refusing to provide delayed flight and lost luggage cover for travellers flying
from Heathrow’s Terminal 5 should be boycotted, says Brian Wright from Karmainsurance.com
Direct
Line, Tesco, Royal Bank of Scotland and Churchill have all withdrawn elements of
their cover to people purchasing travel
insurance after the T5 fiasco citing ‘
insurance only covers events that the customer is not aware of at the time of
purchase’’ and will not restore them until the Terminal is working
properly.
“This
is outrageous and totally immoral,” comments Brian. “It’s saying that travellers should expect
their flights to be delayed and luggage to get lost and they’re on their own
when it comes to sourcing compensation.
Given the whole ethos behind insurance is to offer peace of mind, these
players are doing a pretty poor job. Customers must walk away from these insurers
and send a clear message that they’re not prepared to put up with this level of
discrimination.”
Karma
is also concerned that the same travel premiums are being quoted for
sub-standard cover. Brian continues:
“Where are the discounts? If they’re happy to inconvenience customers
and leave them struggling to gain recompense, why not offer a 20% discount? I’m appalled insurers are penalising
policyholders for others mistakes when they should be supporting them,
especially when they can get compensation from BA far more easily than
consumers.”
He
concludes: “Source a travel insurer offering Legal Expenses. Only Karma does
this and it ensures solicitors will get better cash deals for delayed flights
and lost luggage. I suspect insurers
will not reinstate their cover until the end of October at the earliest when
BA’s long-haul operations have moved to T5.”